Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

TURKEY

Serena Uziyel

Harbiye Mah. Abdi İpekçi Cad. Park Apt. No:1 D:5 Şişli
İstanbul, Turkey
(0532) 415 83 04

Return shipping charges will be paid or reimbursed by Serena Uziyel.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.  See additional refund information here.

EXCEPTIONS 

For defective or damaged products, please contact us via email below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@serenauziyel.com