Exchange & Return
In case the CONSUMER exercises CONSUMER’s right of withdrawal, or in case the ordered product cannot be supplied for various reasons, or in case the arbitration committee orders a refund to the CONSUMER, the refund procedure applicable for the respective payment options shall be as follows:
a) Refund Procedure for Credit Card Payment Options:
If the transaction is performed by credit card and under an installment plan, the Bank refunds to the CONSUMER by installments according to the number of installments which the CONSUMER chose for purchasing the product. In case any amounts charged under an installment plan through Bank POS terminals are required to be refunded to CONSUMER’s credit card, once the SELLER pays the bank the full product price on a lump basis, the claimed refund amounts will also be credited to accounts of the holder party by the Bank by installments
in order to avoid any unjust suffering by the parties involved. Pursuant to the agreement the SELLER has entered into with the Bank, the SELLER cannot
make any cash payment to the CONSUMER in case of return of any goods and services purchased by credit card. As the SELLER is obliged to repay the relevant amount to the Bank in cash or through ‘offsetting’ in case of a refund, no cash payment can be made to the CONSUMER as per the procedure explained above. Refund to the credit card will be performed by the Bank according to the foregoing procedure once the SELLER repays the amount to the Bank on a lump sum basis. CONSUMER hereby agrees and undertakes that CONSUMER has read and accepts the foregoing procedure.
b) Refund Procedure for TT/EFT Payment Options:
CONSUMER’s bank account details will be requested, and refund shall be made to the bank account designated by the CONSUMER (provided that the account holder must be the person named on the invoice or the member user) by Telegraphic Transfer (TT) and EFT. SELLER shall repay the product price to the bank on a lump sum basis. Pursuant to the agreement the SELLER has entered into with the Bank, SELLER cannot make any cash payment to CONSUMER in case of return of any goods and services purchased and
paid for by TT/EFT. CONSUMER hereby agrees and undertakes that CONSUMER has read and accepts the foregoing procedure.
3.5 - Delivery Method and Address:
SELLER shall deliver the product to the person named as the BUYER at such address as specified on the first page of the contract. Even if the CONSUMER is not available in his/her address at the moment of delivery, the SELLER shall be deemed to have fulfilled its delivery obligation fully and completely. Therefore, SELLER shall not be liable for any damages and costs arising from late delivery and/or no delivery to the CONSUMER. SELLER shall be liable to ensure that the contractual product is delivered in good condition and completely, complies
with such characteristics as specified under the order, and, if any, is accompanied with warranty certificates and user manuals. Products available in our inventories shall be delivered to the courier within 3 (three) business days upon receipt of your order by us. All consignments shall be delivered to you through our contracted courier free of any charges. If you choose our Made-To-Order service, your custom-made product to be prepared as per your specific requirements shall be made available within 6 to 8 weeks.
ARTICLE 4- RIGHT OF WITHDRAWAL
If you wish to replace or return your product, we will be happy to help you under proper terms and conditions. CONSUMER shall be entitled to withdraw from this Distance Sales Contract, which the CONSUMER has entered into with the SELLER, within 14 (fourteen) days without showing any reason and without incurring any penalty. The right of withdrawal (cooling off) period starts upon execution of the contract in case of contracts relating to rendering of services, and the date the CONSUMER or the third party designated by the CONSUMER receives the goods in case of contracts relating to delivery of goods. However, CONSUMER may also exercise CONSUMER’s right of withdrawal until the delivery of goods upon execution of the contract. You can return your purchased product through our contracted courier without paying any delivery fee. For this, you are required to complete and return to us, along with the product, the
Return and Replacement form which we send you together with the invoice.
Please note that we will follow the following steps for the return process.
1. Your product will be checked to verify that its packaging is clean and unused. Any labels, logos, and if any, barcodes should remain intact.
2. We will review the Return & Replacement Form which you send back to us.
3. Relevant actions will be taken, and you will get a refund as per your request. For refunds, the rules relating to bank and credit cards shall apply, and the SELLER has no control whatsoever with respect thereto.
The right of withdrawal (cooling off) period shall be calculated based on:
a) in case of items which are covered by one single order but are delivered separately, the date the CONSUMER or a third party designated by the CONSUMER receives the last item;
b) in case of items consisting of more than one components, the date the CONSUMER or a third party designated by the CONSUMER receives the last component;
Consumer cannot exercise the right of withdrawal for following contracts:
a) Contracts for goods or services whose price depends on the fluctuations in the financial markets which cannot be controlled by the SELLER or supplier.
b) Contracts for goods tailored to requirements and personal needs of the consumer.
c) Contracts for delivery of goods which are highly perishable or whose expiration date may quickly pass.
d) Contracts for delivery of goods which are not suitable for return due to health and hygiene reasons if their protective elements such as packaging, tapes, seals, packs are opened / removed after delivery.
e) Contracts for goods which, upon delivery, are mixed with other products and cannot, by their nature, be separated.
f) Contracts for computer consumables, digital contents, and books in tangible form if their protective elements such as packaging, tapes, seals, packs are opened / removed after delivery.
g) Contracts for delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement.
h) Contracts for accommodation, transportation of goods, car rental, supply of foods and beverages, and leisure activities for entertainment and recreational purposes which are required to be performed at a certain date or within a certain period.
i) Contracts for services performed instantly at electronic environment, or intangible goods delivered instantly to the CONSUMER at electronic environment.
j) Contracts for services which are started to be performed upon CONSUMER’s approval prior to expiration of the right of withdrawal (cooling off) period.