Help Center


Shipping and Return Policy

What are the shipping costs?

How do I receieve a refund on a returned order?

How long will the delivery take?


How are the products made?

Who is the creator?

Can I request gift wrap on my order?

What shoe size should I get?

How accurate is color display of the products on the Internet?

What is Made-To-Order?

Order & Payment

Which payment method can I use for online ordering?

What is a Pre-Order?

What is the availability status of items on site?

How do I get assistance regarding my order?


Do you have a store?

How can I keep up with the latest news and updates about Serena Uziyel?

How do I request collaboration or make business related inquiries?